Data Deletion
Last updated: April 2026
1. What data we store
Atendly.ai stores the following personal data:
• WhatsApp phone numbers of end users.
• Content of text messages exchanged with the assistant.
• Name and email address of the business representative.
• Conversation history (maximum 90 days).
2. How to request deletion
To request deletion of your data:
1. Send an email to atendlyai@gmail.com
2. Use the subject: "Data deletion request"
3. Include your phone number or registered email address
4. You will receive confirmation within 48 business hours.
3. Response time
Once your request is received:
• We will confirm receipt within 48 business hours.
• We will process the deletion within 30 business days.
• You will be notified by email when deletion is complete.
4. Permanent deletion
Once your request is processed:
• All your identifiable personal data will be deleted from our active systems.
• Data will be removed from backups within 90 days.
• Deletion is permanent and irreversible.
• You will receive a confirmation email detailing the deleted data.